The check-in emails, and what your answers do (and don't) change

Three days after you join Moveee an email arrives with a question in it. Two weeks in, another. A month in, a third. People reasonably ask two things: what are these for, and does answering change my training? The first three are us asking whether Moveee is earning its place while you are still deciding; there are four more spread over the following five months for riders who stay. And no, the survey answers do not change your plan. A person reads them. The thing that does change your plan is a different check-in, and this post keeps the two apart.

The schedule

The check-in emails go out on days 3, 14, 30, 45, 60, 90 and 180 after your account was created. The clock starts at sign-up, not at your first ride or your first plan. They are sent at your daily email hour in your own time zone (8 am unless you change it in Settings), and a check-in only goes on its exact day: if it cannot be sent that day, it is skipped rather than sent late. Automated emails also share a budget of two a day and seven a week with a six-hour gap between them, so a check-in that collides with a ride recap and a weekly summary may lose its slot.

The subject lines tell you which one you have: "Three days in — a quick question", "Two weeks in — is Moveee earning its place?", "One month of Moveee — last check-in", then "Six weeks in — what would you change?", "Two months — is your training actually better?", "Three months — would you tell a friend?" and "Half a year of riding with Moveee". The day-30 subject calls itself the last check-in; that wording predates the later four and is being tidied.

What answering does to the schedule

An answer quietens the series for 30 days. Answer on day 3 and the day-14 and day-30 emails are skipped; day 45 still comes. Answer on day 14 and day 30 is skipped. Nobody is asked twice in a month, but the series does not end for good. Editing an answer later does not restart the 30 days, and only an answer to a check-in counts; rating the little "Happy with Moveee so far?" strip at the bottom of a weekly summary is filed under that email and does not pause the check-ins.

The three questions

Every check-in links to the same one-page survey. The intros differ (day 90 asks whether you would tell a friend), but the form is always the same three questions, and it takes about a minute.

1. "What were you looking for when you joined Moveee?" Pick everything that applies: a training plan that adapts to me, power / FTP analysis, routes and maps, riding indoors on a trainer, group rides and other riders, preparing for an event or race, or something else, with a short free-text box.
2. "Are you happy with it so far?" A 1 to 5 scale from "Not at all" to "Yes, a lot".
3. "What would you change or add?" Free text, up to 2,000 characters. This is the one we read most carefully.

The email shows the five numbers of question two as buttons. Clicking one opens the survey page with that score pre-selected, but nothing is saved until you press "Send answers". A tap in the email on its own records nothing, which is worth knowing if you meant to answer and did not.

The survey page

The link needs no login. It carries a signed token that identifies you for a year, so it works on a phone where you are not signed in. If the link has expired you are sent to the home page with a note saying so. The page is headed "Three quick questions" and, if you have answered before, tells you that saving again replaces your earlier answer. After sending you get a thank-you with the honest line: "A real person reads every answer, and it shapes what gets built next." There is a "Back to Moveee" button and an "Edit your answers" link.

You may also meet the survey inside the app: a small card in the bottom corner, "Got a minute?", which appears a minute or two into a session, at most once per browser session, and only when a check-in is due for your account age. "Later" or the cross snoozes it for seven days on that browser. It never appears inside Moveee Indoor.

What the answers change (and do not)

Here is the line we want to draw clearly. The survey answers are not read by the training engine. Nothing in the plan builder or the adaptive re-tune looks at them. They go to an admin page where the team sees the average score, its distribution, a count of what riders came for, and every free-text answer. That is how the survey shapes the product: by telling us what to build, not by editing your calendar. If you tell us the plan is too hard, we will read it, but your plan will not change because of the email.

The check-in that does change your plan is the post-ride one. After a ride syncs you are asked "How was your ride?", with three quick questions: how it felt (Strong to Cooked), how hard it was (an effort rating from Easy to All-out), and whether you completed what you set out to do. Its footer says "Feeds your adaptive plan", and on an adaptive plan saving it runs the re-tune immediately, so a "Cooked" or an 8-out-of-10 effort eases the hard sessions ahead that same minute. Over the last two weeks your answers also set a strain level that scales upcoming sessions. The mechanics are in what happens after a hard ride; the form itself is described in reading your calendar.

Why do we bother with self-report at all, when the ride has power data? Because the research says it works. A systematic review of athlete monitoring found that simple self-reported measures of mood, fatigue and soreness reflected changes in training load more consistently than the objective markers they were compared with, and the session-RPE method, one number for how hard the whole session felt, has been validated across sports for twenty years. Athlete-reported measures are not perfect; a more recent review of their measurement quality is pointedly critical of how loosely many of them were built. But a two-second answer after a ride is a signal the plan would otherwise not have.

Turning them off

Settings → Notifications has a master switch, a toggle per email type and the send hour. The check-in toggle is labelled "Quick check-in surveys" (its bracketed "day 3, 14, 30" is out of date and covers all seven). Every email footer also links to a no-login preferences page with the same toggles, and an unsubscribe link. Opening the unsubscribe link shows a confirmation page rather than acting at once, because email security scanners were unsubscribing riders by opening links on their behalf; confirm and every email type is switched off, with the option to turn any back on. Replies to any email reach a person at support.

The other emails, briefly

So you can tell them apart: a daily plan email at your hour, a weekly summary on Sunday evening, a monthly one on the first, a ride recap a few minutes after a ride uploads, a plan-drift note (at most weekly) when two planned sessions in a row are missed, event countdowns at 14, 7 and 3 days out, and a win-back series if you stop opening the app. Each has its own toggle. None of them, apart from the drift email's one-tap reshape and the ride recap's check-in, changes your training.

Honest limits

• Seven emails, not three. The first three are the deciding period; the later four are for riders who stayed. Some older wording in the emails and settings still says three.
• An answer pauses the series for 30 days; it does not end it.
• A click in the email saves nothing. Press "Send answers".
• The in-app prompt keeps its own rules (server time, per-browser snooze) and ignores the 30-day pause, so you may see the card after you have already answered by email. Dismiss it.
• The survey does not touch your plan. Use the post-ride check-in for that.

If you have one of these emails sitting unanswered, the most useful thing you can write in the third box is the thing that annoyed you this week. That is what gets read, and that is what gets built. If you want to change tomorrow's session, open today's ride on the calendar and tell it how you felt.